Efektivitas Layanan Mediasi dalam Mengatasi Konflik Pertemanan Siswa Sekolah Menengah Atas Negeri 8 Denpasar Tahun 2025
Keywords:
effectiveness, mediation service, friendship conflictAbstract
Friendship conflicts in the school environment are still prone to occur due to irritation and misunderstanding between students. The problem of friendship conflict is also experienced by students at SMA Negeri 8 Denpasar. BK teachers have conducted counseling but have not yet obtained optimal results. This study aims to determine how effective mediation services are to overcome student friendship conflicts. The study was Guidance Counseling Action Research (PTBK) with two cycles. The subjects of this study were 11 students who had friendship conflict problems with a total of 4 cases. The object of this research is the effectiveness of mediation services in overcoming friendship conflicts at SMA Negeri 8 Denpasar. The instruments were friendship conflict questionnaires and observation guidelines for the implementation of mediation services. The analysis technique was quantitative analysis. The results showed that the action in cycle I obtained an average percentage of 70.45% in the effective category and in cycle II there was an increase in percentage to 81% in the effective category. These results conclude that the implementation of mediation services effectively overcomes teenage friendship conflicts at the senior high school level. The effectiveness of this service has positive implications for a more harmonious learning process and supports student character building, and encourages schools to integrate appropriate steps in the use of guidance and counseling services
Downloads
References
Afiah, N., & Nengsi, F. (2022). Analisis Relasi Pertemanan melalui Perilaku Asertif pada Mahasiswa IAIN Parepare. Indonesian Journal of Islamic Counseling, 4(2), 81–90. https://doi.org/10.35905/ijic.v2i1.343 9
Agustin, E. (2023). Efektivitas Mediasi Sebagai Upaya Menyelesaikan Interpersonal Conflict Siswa di Sekolah Menengah Pertama Negeri Satu Atap 1 Langkaplancar LANGKAPLANCAR. Jurnal Lunggi (Jurnal Literasi Unggulan Ilmiah), 1(1), 14–23.
Ahkami, N., & Asy’ari, H. (2025). Efektivitas Pendekatan Mediasi dalam Manajemen Konflik Guru dan Siswa: Sebuah Studi Literatur. Jurnal Review Pendidikan Dan Pengajaran (JRPP, 8, 450–457.
Andhika, A. P., & Sandjaja, S. S. (2024). Hubungan Antara Kualitas Persahabatan Dengan Pengampunan Pada Remaja. Jurnal Psikologi Konseling, 16(1), 96–107.
Astuti, M., Herlina, Anggreini, S., & Husnah, A. (2024). Dampak Lingkaran (Circle) Pertemanan Terhadap Moral dan Karakteristik Mahasiswa. Indo-MathEdu Intellectuals Journal, 5(2), 1369–1383.https://doi.org/10.54373/imeij.v5i2.58 2
Az-Zahra, R., Martunis, & Abd, D. (2019). Efektifitas Layanan Mediasi dalam Mengatasi Konflik Antar Siswa di SMAN 1 Dengan SMKN 2 Langsa. Jurnal Ilmiah Mahasiswa Bimbingan Dan Konseling, 4(4), 46–52.
Damayanti, A., Faqih, N. F., & Mu’alimin,M. (2023). Implementasi Model Mediasi Dalam Pengelolaan Konflik Siswa Di SMP Plus Darus Sholah Jember. Semantik : Jurnal Riset Ilmu Pendidikan, Bahasa Dan Budaya, 1(4), 138–149.
https://doi.org/10.61132/semantik.v1i 4.96
Ibarrola-García, S. (2024). Peer relationships: school mediation benefits for sustainable peace. Pastoral Care in Education, 42(3), 290–317.
https://doi.org/10.1080/02643944.202 3.2244500
Lubis, S. A., Abdurrahman, Hasibuan, Z., & Ali, R. (2020). Implementasi Layanan Mediasi Dalam Meningkatkan Kreativitas Siswa. JURKAM: Jurnal Konseling Andi Matappa, 4(2), 97–105.
Nelisma, Y., Ardiyani, D., Sabela, A., & Desy, M. (2024). Dasar Strategi Layanan Bimbingan dan Konseling di Sekolah. INOVATIVE : Journal Of Soial Science Research, 4(3), 6319–6330.
Sasmita, E., Rahmadini, M., Razi, F., & Syam, H. (2025). Layanan Dalam Bimbingan Dan Konseling Bagi Peserta Didik Di Sekolah. Multidisiplin Ilmu Akademik, 2(1), 83–91
